Shipping
Welcome to Coolnvintage! We're delighted to have you as our valued customer. Here, we outline our shipping and returns policies to ensure your shopping experience with us is as smooth and enjoyable as possible.
Shipping Information
Order Processing: Once you place your order, our team works diligently to prepare your purchase for shipment. Please allow 1-3 business days for order processing. You'll receive an email confirmation when your order is ready to be shipped.
Shipping Destinations: We ship our products internationally, so wherever you are, we can reach you. Please note that shipping times may vary depending on your location.
Shipping Costs: Shipping costs are calculated at checkout and depend on your delivery address and the weight/size of your items. We offer both standard and expedited shipping options for your convenience.
Estimated Delivery Times: Delivery times may vary depending on your location. Expedited shipping with DHL Express can take 2-5 business days. Keep in mind that these are estimated times, and actual delivery may vary.
Tracking Your Order: Once your order is shipped, we'll provide you with a tracking number so you can monitor its progress. This will be sent to the email address you provided during checkout.
Returns
We want you to be completely satisfied with your Coolnvintage purchase. If for any reason you're not happy with your order, we offer a straightforward returns and exchanges process:
Return Eligibility: You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in the same condition as when you received them, and in their original packaging.
Return Process: To initiate a return, please contact our customer support team at shop@coolnvintage.com with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.
Refunds and Exchanges: Upon receiving and inspecting your returned items, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be sent out as soon as possible.
Return Shipping: Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items. We recommend using a trackable shipping method to ensure your return is received.
Contact Us:
If you have any questions, concerns, or require assistance with your order, our dedicated customer support team is here to help. Please don't hesitate to reach out to us at shop@coolnvintage.com.